PRIVACY POLICY

This policy (together with our Terms and Conditions) constitutes the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website www.mowigo.com ("our website") you are accepting and consenting to the practices described below. This policy governs our use of personal data collected from individuals and corporate entities through their browsing or provided by them completing and submitting the application form on our website.

Information user provides us.

You may provide us information about you by filling in forms on our website or by contacting us via phone, e-mail or otherwise. This includes information you provide when you subscribe to our service, search for a product or service on our website, and when you report a problem with our site. The information you provide us may include:

• First Name and Surname (with title);
• Date of birth;
• Email;
• Proof of registered address;
• User ID;
• Gender;
• Telephone number;

By submitting the application, you confirm that you are authorised and have the necessary consents to disclose the personal data provided in the application to us. We shall not be liable for any claim brought by any individual arising from an act or omission resulting from your failure to ensure that the transfer of the personal data was lawful.

Information we collect about you.

Every time you visit our website, we may automatically collect the following information:

• technical information, including the Internet Protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information regarding your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time);
• products and services you viewed or searched for;
• page response times, download errors, length of visits to certain pages, page interaction information (such as clicks, scrolling, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

Use of received and collected data.

We are obligated by law, legal obligations, and compliance requirements to process personal data of our users in order to prevent fraud, money laundering, counter terrorist financing or misuse of services. Therefore, upon registration for our services, we shall request written consent from the user to collect and process personal data.

Consent

By using our services, user automatically gives us consent to process your personal data specifically for the purposes identified above. Consent is required for Mowigo to process personal data, but it must be explicitly given. Where we are asking you for sensitive personal data, we will always tell you why and how the information will be used.

Withdrawal of Consent Conditions

You may withdraw consent from direct marketing at any time by contacting our Data Protection Officer.

Retention and process of personal data.

Mowigo will process personal data for the duration of the contract for services and will store the personal data for six (3) years after that date of termination of the contract.

In cases when specific personal data is collected for the specific task, personal data shall be deleted upon completion of specific task but shall not be kept longer that 14 (fourteen) days.

Security of personal data.

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your personal data against loss, misuse, unauthorised access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centres, and information access authorisation controls. While we are dedicated to securing our systems and services, you are responsible for securing and maintaining the privacy of your password(s) and account/profile registration information and verifying that the personal data we maintain about you is accurate and current. We ask you not to share a password with anyone. We are not responsible for protecting any personal data that we share with a third-party based on an account connection that you have authorised.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights as a Data Subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you; Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete;
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. Your data relating to financial transactions, accounts or cards cannot be deleted due to national law associated with the prevention of fraud, money laundering, counter terrorist financing or misuse of services for crime;
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing; Right of portability – you have the right to have the data we hold about you transferred to another organisation;
• Right to object – you have the right to object to certain types of processing such as direct marketing;

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Cookies

Our website uses cookies to distinguish you from other visitors of our website. This helps us to provide you with a good and quality service when you browse our website and allows us to improve our website. You have a right to opt out cookies at any time, however if the user chooses to opt put the cookies, this may prevent the user from accessing all of the services.

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Mowigo (or third parties as above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Mowigo’s Data Protection Officer by email to [email protected].